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Info For Patients

Out patient

Information desk – general Information regarding hospital is available at Information Desk located in the main lobby.

Extn : 611

 

Emergency Services –    Mayo Emergency has all life saving medicines and equipments needed for resuscitations. The hospital is geared to perform emergency round the clock.

Emergency Helpline : 0172-5-240024
Extn :  616 

 

Doctor’s Room : Ground Floor

Department Name of Doctor Room No
Department of Neurosurgery Dr Deepak Tyagi 1
Dr Anupam Jindal 3
Department of Psychiatry Dr Ambrish Singhal 2
Dr Ruchi Gupta 5
Department of Urology Dr Manoj Sharma 4
Dr Rajesh Gulia 4
Dr Virender Dhankar 4
Dr Karun Singla 5
Department of Orthopaedics Dr Jatinder Singla 6

 

Basement 1

Department Name of Doctor Room No
Department of Internal Medicine Dr Jasmeet Singh 716
Department of Nephrology Dr Manish Singla 702
Department of General Surgery Dr Ashok Sharma 706
Department of Onocology Dr Manishi Bansal 715
Department of ENT Dr Sarika Verma 718
Department of Plastic Surgery Dr Himanshu Paul 711

 

Preventive Health Checkup

Precautions while coming for health check

  • » Please come on an empty stomach with overnight fasting. (have 2 – 3 glasses of plain water)
  • » Kindly bring your morning sample of stool and urine in sterile containers.
  • » If you are pregnant, diabetic or have a cardiac problem, please inform the reception / doctor.
  • » Pregnant ladies or if suspecting pregnancy. Please do not get any X-ray done.

 

Patient Transport wheelchair/starchier – On Arrival at hospital if you require any wheelchair or stretcher Please take the assistance of our staff at the information desk or inform the security guard who will assist you without any delay.

 

Registration /consultation – If you are visiting Mayo first time, you need to get a onetime registration done without any fee, at the respective reception counter. You will be issued a unique ID number and a file would be made. For Consultation you are require to fix an appointment with the reception by quoting your ID No. This would ensure that your hospital records are available with the doctors by the time you arrive. If you come without an appointment please give your hospital ID No. at the reception Desk. The reception staff will guide you to the appropriate consultant.

Extn     610 / 611 / 629

 

OPD Billing – OPD billing counter is located in the main lobby at ground floor. All payments for investigations are made here. We accept cash & all major credit cards.

 

OPD Pharmacy – The 24 hour mayo pharmacy is located in the main lobby of Hospital.

Extn 613

 

Investigation – In case an investigation is required, the consultant would request for the necessary investigation Payment for same is to be made at the OPD Billing counter on the ground floor at main lobby. You would be guided to the different diagnostic centers, where you have to present the payment receipt. For MRI CT Scan & Ultrasound you have to fix up a prior appointment.

 

Lab Services/ sample collection – Laboratories are located on the basement 2 .Blood, Urine & Stool sample may be given at the sample collection center at ground floor. The reports may be collected from the same counter on the due date.

Extn   626

 

Radio Diagnostics – This includes X- ray, ultra sound, MRI, EEG, multi slice CT scan & other special investigations. These are located on the ground floor.

Extn.   X-ray    620, CT scan 623, Ultra Sound   615,   EEG 707

 

Physiotherapy & Rehab – Physiotherapy Department is located at 3rd Floor. All the billing for physiotherapy is done at the reception counter at ground floor.

 

Dietician consultation Our Team of dedicated & committed dietician makes sure that each admitted patient gets individual attention. A dietician would visit you and after assessing the nature of illness and doctor/’s instruction’s she will prescribe a tailor made diet and also help in understanding the dietary influences on the dieses process.

Extn 711

 

Corporate/TPA helpdesk – If your company has tied up with Mayo Hospitals for Medical services, you would be entitled to certain privileges as a corporate client. For assistance please contact Corporate Helpdesk located in basement two. For TPA if you are covered under listed insurance companies for medical services, Mayo Hospital will help you get your claim processed by your TPA.  For assistance please contact TPA Helpdesk located in basement two.

Extn : – 807

In patient

Admission : In the event of your requiring admission , your doctor would fill our a “request for admission Form”. The reception counter would send your file with the admission request to the admission counter.

Extn : 611

 

IP Billing : In case you have been advised surgery by doctors you will be required to pay the desired amount as OT booking Charges at IP cash Counter. This would be adjusted against your hospital bill.at the time of admission you are requested to pay an advance amount equivalent to the estimated cost of the surgery.

Extn : 614

Payment can be done by cash or major credit cards

 

Room- categories /Facilities : Mayo hospital offers a choice of patient room /beds. All efforts are made to provide the type of room that you desire. In case of non availability of a room of your choice you would be allotted the best alternative room available.

  • » Multi bed unit : It is air conditioned and consists of 15 beds, separated by curtain partitions. A common TV with cable connection is also provided in the ward.
  • » Twin Sharing : Each room accommodates 2 patients. A common Television is also provided. Washroom is common.
  • » Single Room : The single room is provided with electronic bed. It has a specious room with TV Telephone and wardrobe with a large bathroom.
  • » Day Care Room : The day care room is provided for day surgeries, which do not require admission for more than 12 hours.
  • » Intensive Care unit : ICU are equipped with most modern patient monitoring systems. Trained Intensives are present in the ICU round the clock. One attendant is allowed to be in ICU lobby for each patient. They may leave their contact number at the ICU’s while leaving the ICU lobby.

Extn : 125

 

Doctor’s : Round the clock medical cover is provided by Resident Medical Officer. Please inform the nursing station if you need to contact the doctor.

 

Nursing : Our nursing staff is highly skilled and dedicated to provide the best nursing care. For any assistance please contact the nursing supervisor of the floor.

 

In Patient Pharmacy : The in patient pharmacy will cater to all your requirement of medicine, which is open 24 hour.

Extn :  613

 

Food Services : F & B department coordinate diet for all non referred patients. Food quality and timely service of food are also assured

Room service  Extn : 809

 

Television : Television are placed in all patient wards/ room . A detail guide and operating instruction are available with each TV set.

 

Telephone : To get in touch with your ward secretary and fill the necessary application please dial 9 for operator.

 

Maintenance : If you require any assistance for TV , AC , telephone etc. you may contact or technician either directly or through the Floor In charge.

Extn : 720

 

Visitor’s – One attendant pass per patient is normally issued during admission.

 

Visiting Hour

Morning Evening
General ward 11:00 am 12:00 am 4:00 pm 5:00 pm
ICU 8:15 am 9:00 am 4:00 pm 5:00 pm

 

Discharge : The In–Patient bill department is at basement 1. The department will generate the final bill and you are requested to settle the same at the time of discharge. After settlement of a bill Discharge information Slip will be given to you. This is to be given to your ward secretary nurse, the nurse will hand over your reports and discharge summery. Please handover the attendant pass to the ward secretary, along with the discharge information slip.

 

Billing : At the time of admission you are required to make a deposited, which would be adjusted against your final bill. During the say in the hospital interim bills are generated and you are requested to make payments as per the outstanding amount.

 

Policy for company bed charges : Minimum admission is for aday . Hospital following single discharge time at 11:00 am. Discharge beyond 11:00 am shall be charged one day bed charge.

 

Bed Transfer : In the event of a bed transfer ward during the course of treatments , the higher category bed charges will be applicable for the day of transfer.